Misty Odom
317 Gardenia Ct

Burleson, Tx 76028

Cell- 214-436-1408

mistydawnodom@gmail.com

 

 

Objective
 

Seeking a position where I can utilize my skills
 

Highlights of Qualification

 

·   15 years experience in the customer service/technical support industry

·   Sincerely enjoy helping people, you can always see a customer’s smile through the phone

·   Unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty

·   Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use     tact and diplomacy to find common ground and achieve win-win outcomes

 

Additional Skills
 

Data EntryMS Word
Customer Service Internet
DSL Technical Support Managing/Supervising

MS Publisher Cell phone, iPad, iPod tech support

CiscoCoordinate team meetings

Desktop/MAC tech supportData Entry
MS Excel Mobile Messaging
MS Power Point Multi-Line Switchboard Phone system
10 Key by Touch Multi-tasking
Windows 95/98/2000/ME/XP/Vista/7               Copy Machine
Problem Solving                                           Typing skills 50-60wpm
Fax machine E-Mail              

Program Celerant 5.0 and 6.0Purchase Orders

DMP, Honeywell, Bosch Panels              MasterMind

Technical SupportMac OS 10.4-10.6.6

Run reports               Create and escalate tickets

NetworkingVirtual environment

 

Work experience

 

Oak Creek HomesFort Worth, Tx

Cabinet Maker08/2014-11/2014

 

Read blue prints, Cut wood, prepare material, use of hand tools, use of power tools, build cabinets, entertainment centers,  Venta hoods,  among other projects needed, inspect projects, help with install of cabinets

 

 

Amerigas Propane                                                                               Arlington, Tx

Customer Service                                                                      02/14-09/14

 

Answer calls, took payments, explained different propane plans, pulled files, update customer files, ran driver reports, respond to all company emails, handled railroad commission license, sent out expired RRC paperwork to all stores, contacted managers of store to let them know if RRC was coming up, setup new customer hardcopy and in the system, work with walk in customers, set up payment plans, all necessary actions when we were audited, data entry, daily cash count, make daily bank deposits

 

HLP SolutionsIrving, Tx

Tech Support/Downloader/Programmer04/13-12/13

 

Took incoming calls from techs on site, created a log and action to be completed in MasterMind.  Received programming and then Downloaded programming into panel.  Worked on Bosch, Honeywell, and DMP panels. At times created programming from scratch and converted from an older panel to a newer one.  Worked with National Accounts if there was a problem with the account.  Added and deleted codes from panels, changed programming when request was sent with an action.

 

Deval LLCIrving, Tx

Supervisor/Loss Mitigation Specialist04/12-01/13

 

Run reports daily, take 95+ calls per day, create tickets and escalate if necessary to HUD in SMART.  Take escalated calls, Customer Service, Data Entry, Create payoff letters, upload multiple things into the system, respond and distribute the customer service email box.  Assist agents, train new agents, research, analyze.  Help borrowers with working a case against their mortgage company, provide advice on preventing foreclosure, and explain the waterfall process with preventing foreclosure. Explain FHA guidelines and provide explanation of mortgagee letters.  Explain use of hud.gov and provide information about HUD housing counselors or other helpful resources.

 

Kelly ServicesArlington, Tx

LOD Customer Service/Tech Support05/10-02/11

 

Data Entry, Customer Support, Problem Solving, Technical Support for the iPhone, iPad, and iPod, Worked with multiple applications and programs, Upsales, E-mail, Assisted advisors when they needed help, Organized team meetings, Put together team numbers for team

 

Progressive Impressions International                                                Bloomington, IL

Customer Service Rep                                                                           10/09-12/17/09

 

Data Entry, Entered orders for Farmers agents, went through the different inboxes for account, Used Max Agent, Microsoft Office; Proofed agents personalized information, Used Outlook, E-mailed agents, received and made calls, and received faxes from Farmers agents for newsletter orders.

 

Cornerstone StaffingArlington, Tx

Customer Service/Merch Assistant/Clerical2002, 04/2008-09/2008, 02/2009-05/2009

 

Data Entry, Create/Edit Purchase Orders, Create Web Orders, Rearrange Web sites, Manage Web Sites, Manage Graphics Queue, Used Celerant 5.0 and 6.0, Research, Internet, Outlook Express, Contact Physicians and update system with correct information, Used FNX System, Routed Fax Queues, Sent Faxes, Worked Fax Queue                                   

Education
 

Remington College  Fort Worth, Texas
Associate of Applied Science (24 College Credits)
Business Information Systems